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Greetings, The second issue of the
GrafiQa newsletter has arrived. The articles in the
newsletter are collected from authors around the
country from many different business backgrounds.
Some of the articles are very long. Under the "In this
Issue" section directly below, you can click any story
to jump to an article that interests you.
What's a GrafiQa? GrafiQa is a graphic communications agency in
Upstate New York focusing on brand development
and marketing communication materials for business.
| Your Association Needs More Members? Try an Affiliate Strategy |
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The key to growth for many associations and non-
profits is the growth of their membership. Each year
the membership grows but also there can be a drop
due to attrition, making it even more important to
attract new members.
The associations are dependent on not just their
membership fees but also external funding. However,
this funding source is usually tied to the membership
growth numbers so it still all comes down to
membership numbers being the key to success for an
association. Marketing costs can make it expensive
for an association to grow.
Marketing involves offline and online marketing such
as a website and email campaigns. Most associations
don't have the resources or skills to market online, so
they resort to the tried and true methods of paper
newsletters, ads in local business publications,
and possibly an occasional email campaign.
When an association needs to market more to
increase growth in membership, the costs to do so
can be high relative to the return they get in new
membership "sales". What are some ways that an
association can use to increase the growth of their
membership without the high cost of traditional
marketing?
One idea is to use the concept of affiliate marketing,
which is a type of online marketing that has been
around for several years but only now is beginning to
branch out beyond pay per click or pay per sale.
Affiliate marketing used effectively can increase
membership without the high marketing costs
associated with the traditional methods.
So how does an affiliate strategy work in the context
of an association or non-profit looking to increase
their membership? The fundamental idea of affiliate
marketing is to reward someone for referring you
business. That referral can take many forms such as
a sale, a lead, or a click on a website. Another name
for affiliate marketing is performance marketing. In
other words the merchant pays when an event tied
to their performance occurs. In the case of an
association wanting to increase performance in
signing up new members, we could set up a system
where a reward is paid to someone referring a new
member.
Most non-profits and associations may not be
comfortable with paying for new members, but there
are other ways. For example the referring member
could get points for making a successful referral. At
the end of the year the members with the most
points could get some special recognition - e.g. a
bottle of wine, or their names on the association's
website, or invitation to an executive dinner. It
doesn't always have to be money in exchange for the
new membership. If money is not a big issue, the
referring member could maybe get a small discount
on their next year's membership.
The key idea is to make the members affiliates for
the association. The affiliates who refer the most
new members get recognition from the organization
and some sort of reward for helping the association
boost their membership numbers.
Communication is one of the extra benefits of
establishing an affiliate strategy for your association.
You get to communicate the new programme to all
the members, who can now also be called affiliates.
They will be incentivized to go out and talk up the
organization, creating an army of sales people
spreading valuable word of mouth advertising to new
members. Communication can also be online in the
sense that the new members could have an affiliated
link back to the website of the mother organization,
from their own websites. Increasing qualified traffic
to your site can also result in higher conversions or
new members signing up.
Competition is a good thing too. Some of the existing
affiliates will try to compete with each other to see
who gets the most new members at the end of the
year or whatever period you have chosen.
Another benefit of the affiliate strategy is that the
affiliates can take the new members under their
wing, invite them to the first few meetings, and
introduce them to other members. In other words, a
mentorship system has been enabled as result of the
affiliate programme. The increased competition and
communication between the association, affiliates,
and new members can result in not only an increase
in membership, but a closer relationship with all the
members and the organization.
Websites are one way to route qualified new
members to your signup page. The affiliates put links
or banners on their sites and have a link back to your
site, with their affiliate code embedded in the link. If
the new members signs up after visiting via an
affiliated link, then the affiliate gets the credit for
the referral. Coupons can also be used in such a way
that the affiliate id is encoded in the coupon they
give out. Some coupon systems can also provide a
discount to the purchaser so that they have some
incentive to use the coupon, guaranteeing the
referring affiliate their credit.
Email can also be used as a way to recruit new
members within the affiliate strategy. Some of the
affiliates may have their own mailing lists of
customers, partners, employees etc. They probably
send out a newsletter now and then to their base of
contacts. In this newsletter they could mention your
organization and the benefits of joining. The email
could include a link to your site and once again it
could have the affiliate id embedded
in the link.
Email campaigns should be managed carefully so that
the affiliates are not seen to be spamming their
readers with your signup page. It is vital that your
members have an email opt-in system so that their
readers have agreed to get email from them and also
have a way to opt-out at any time.
Automation of the affiliate programme is important.
You don't want to have to spend hours explaining to
your members how it all works. Make sure you have a
plan to train your staff in the use of the system, and
get a system that makes most of the signup and
tracking automatic, so that you can focus on
evaluating the benefits and tweaking your
programme. Otherwise you will be back in the
situation of having high marketing costs which may
not justify the added memberships for that period.
The image of your organization will improve just by
the fact that you have adopted some clever internet
marketing technique to the special needs of your
association. Some members will appreciate the fact
that their member fees are not being spent on
expensive offline ads, but instead on building the
membership from within.
Make sure you spend the time in the upfront planning
of your affiliate strategy and select the right
software based on your requirements. There are
many packages - hosted and non-hosted available.
For an association needing just the basics, there are
several which could meet your needs. The key is to
plan as much as possible before jumping in and
purchasing a system.
Done right, an affiliate strategy can bring you value
in terms of new members and improved relationships
with your existing members.
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| Implementing A Successful Fundraising Campaign |
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Launching a successful fundraising campaign is much
more complicated than it appears on the surface. On
the surface it would seem that if you have a
worthwhile non-profit cause that you are promoting,
people would buy whatever you are selling because
they want to help your organization. In reality,
constructing a fundraising campaign is more like
launching a small business. You must choose a
product or service to sell, market that product or
service, and keep tabs on customer satisfaction; all
while making sure that you are generating the
revenues that you need to accomplish your
organization's goals.
First, let's look at some examples of how not to do
fundraising. I can clearly remember being practically
held at gunpoint by a coworker, who said "You know,
my daughter is selling girl scout cookies, I just
wanted to know how many boxes of girl scout
cookies can I put you down for?" My response would
be "Uh, three?" She responded with "I will just put
you down for five, they aren't expensive you know."
Why does this tactic not work? Because it often
leaves a bad taste in the customer's mouth and
resulted in me hiding from other coworkers, whom I
knew had daughters in girl scouts.
Cookies seem to be a harmless product that appeals
to everyone. Candy bars are much the same, since
they typically have mass appeal. I remember my
grade school sending us out to sell boxes of candy
bars that usually ended up being bought by my
parents. But not everyone likes cookies and candy
bars. Why not actually market a product that people
want or need?
Much of your fundraising efforts and marketing
strategy needs to focus on who your target market
is. Who do you think will contribute to your charitable
cause, and what product or service do those
customers desire? Answering this question is where
the fundraising planning should begin.
Let's use an example of an international student
group at a major university. While there are virtually
dozens of individual international student groups, we
will focus on the generic, overarching international
student association. Now let's suppose that these
students want to raise money so that they can bring
in guest speakers or to display an information booth
at a local event. Whatever their reason for needing a
fundraiser, they will need to turn to those who are
willing to support their cause.
It is safe to assume that the target market of the
international student association is other
international students. Now that we have defined the
target market we need to develop a product or
service that the target market would find to be
valuable; cookies and candy bars? Maybe. How about
instead of the traditional methods, we look at
something that these foreign-born students could
actually use, an international telephone calling card.
Doesn't this sound like a much better idea? Not only
is it useful, but also it can save the students money
when they phone home. As we know, college
students are frequently short on money.
This is an example of a fundraising campaign that put
some thought into the target market and what
product or service would match up with the needs of
that target market. If you are in the international
student association and trying to raise money from
other international students, you understand that
these other students want to contribute, but they
live on a strict budget. Using international telephone
calling cards will not only save them money when
they call home, but it will also generate the needed
revenue for the student association.
There are companies who offer these international
calling cards that offer huge savings over calling
internationally using the traditional methods. These
phone card companies offer the fundraising group a
residual income of 15% on the web recharges sales.
There is no actual selling involved, since you simply
offer promotional codes for the student to use.
These promotional codes give the students a couple
of dollars of free airtime to try the service out. If the
students like the product, and recharge the phone
card, the student association receives a 15%
commission off of that recharge. This commission
does not just happen once either, it happens every
time the customer buys a web recharge on the
phone card. One such phone card company that
offers this service is "Send Global". You can visit
http://www.sendglobal.info to learn more about the
affiliate program.
This example, which happens to be a real life
example, can generate big revenues for the
international student association, while providing a
needed service. No more do you have to pester
coworkers or friends into donating money, only to
have them resent you later. No more cookies or
candy bars being sold to people who don't eat
sweets. Now, you can actually help the members of
your group and those interested in assisting your
group. Fundraising campaigns are obviously much
more complex than they first appear. A successful
fundraising campaign requires a well thought out plan
that identifies the target market and identifies an
appropriate product or service that the target market
will want to utilize.
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| Hot Publicity Techniques That Are 100% Legitimate! |
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As in any business, once you've been the publicity
business for a while you start to discover those little
insider secrets that make life so much easier. Those
little tricks of the trade that typically give the old
pros an unfair advantage. That's what this article is
about. We try to cover some of the little know facts
of the publicity game that might make your life a bit
easier. I'm going to cover some of the little know
facts of the publicity game that can make your life a
lot easier.
One of the very powerful ways of getting completely
free publicity is to somehow get associated with a
non-profit organization. By rule, all advertising
venues are required to give away a percentage of
their advertising to non-profit organizations. The
twist here is that the stations have to give away the
space, but they can decide who to give it to. If you
can put together professional looking advertising and
commercials, you're probably going to be high on the
list of groups that get PSA's (public service
announcements). Of course, that presents a problem
for organizations that aren't non-profit.
Let's say you own Tom's Hardware store. Obviously,
Tom's Hardware store doesn't qualify for non-profit
status, so how can you benefit from the PSA's? You
can do it by associating yourself with a non-profit.
This can happen either by starting your own
non-profit branch of your company or you can
sponsor something for an existing non profit.
Let's look at both. First, you can establish your own
non-profit branch.
Suppose Tom's Hardware put together a package
where supplies and advice was available to families in
medical need, similar to Ronald McDonald House. You
start it up and then apply for government grants to
help fund it. You get local churches and
philanthropists to make grants that translate into
help for needy families. You have some of your sales
people on hand to help walk-ins deal with problems.
And you promote heavily for all the
"good work" being done by the "Tom's Hardware
Support Center" and the other individuals and groups
helping you. Yes, it'll help the cause a great deal, but
every time you get the name of the non-profit and
their work out, Tom's Hardware gets a plug.
The other alternative is to simply become a sponsor
for a charity. Call the Red Cross and offer to mount a
major blood drive for them. You organize your
employees but you also invite the Bloodmobile to be
on hand near your shop on a certain weekend. You
might even toss in a discount coupon for anybody
that donates blood. Now, suddenly you can officially
send in press releases and clips to be used as PSA's
(for free) promoting
the "Tom's Hardware All City Blood Drive".
There are other ways to maximize this opportunity.
Suppose Tom's Hardware were to call the local paper
and offer to write a column on home building, or
maintenance, from a professional's point of view. You
can hire a local writer to do the actual writing, but
have them answer questions or address various
themes that seem interesting to the general public
(curtains, wallpaper, carpeting, etc).
Now the paper will feel great about the fact that it's
offering a regular column that's drawing readers. Of
course, the column can officially be headed "Tom's
Hardware Answer Man" making you not only the
authority, but also keeping your name out there for all
to see.
A similar strategy can be done on local radio
stations. You can call and discuss doing a radio
program. Usually the station will ask newcomers to
buy the time themselves. In essence, you're starting
with an infomercial, although to the listening
audience it sounds like any other talk show on the
air.
Obviously, you could just pay for the time and plug
your company at all the breaks, but that usually isn't
necessary. In Tom's case, he has a long list of
suppliers who all want their products to be
advertised.. So now you can get on the air, complete
with your own sponsors, and not have to pay
anything to consistently have your name out there in
the public's eye.
During the various breaks you'll end up doing ads
for "Delco Paint---the one to have", etc. Every area
of publicity had tons of these tiny areas where you
can make things work more to your advantage.
That's one of the things that makes publicity so
exciting. My members are constantly coming up with
new, exciting ways of getting lots of publicity. One
of the biggest thrills you'll have is coming up with a
new way of getting publicity and being successful
with it.
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| MARKETING OFFLINE CAN SUBSTANTIALLY INCREASE YOUR ONLINE BUSINESS |
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The Internet can be a scary place for those looking
for a home-based business opportunity. The fear of
not connecting personally with others is one concern
and many people have been "taken" by online scams
in their search for a legitimate business and are
fearful to take any more risks. One way to overcome
fears such as these is to market your online business
locally. By simply offering the person a contact that
they can speak to and possibly even meet face to
face you will making the statement that your
business is legitimate and trustworthy.
It is effective to market your online business locally
primarily because potential customers and business
recruits prefer to have the option of speaking with
the business owner face to face. By attracting
customers locally, you can maximize the opportunities
to meet with them. You will no longer be
that "someone they found online," but someone that
they will be able to relate to and feel confident doing
business with.
But how do you market locally? Here are some
excellent tips:
Besides the common local advertising routes, such as
Newspaper Ads, Yellow Pages, Etc., another
effective (and inexpensive) way to advertise locally
is to post business related flyers around your
community. Many grocery stores, libraries,
bookstores, and office supply stores offer bulletin
boards for this purpose. Make yours stand out and be
recognized, yet professional enough to warrant
someone trusting you with their business. Also, if
possibly have a tear-off section on your flyer so they
can take your number and leave your flyer.
Look for events geared toward work-at-home
businesses. There are organizations, such as the
National Work at Home Mom Association, that hold
events across the nation to help promote the work-
at-home business owner. At events such as these,
you can purchase a booth and make hundreds of
local contacts, as well as sales, all in one day.
Reach out to your community. Join your local
Chamber of Commerce, get involved in community
events and become known to those around you. Pass
out flyers and hand out business cards to everyone
you meet. Door Flyers also work well for marketing -
pick one neighborhood a week and go door to door.
Be consistent with your marketing with door flyers,
too. If a potential customer sees your ad repeatedly,
they will feel more inclined to use your services in
the future. Magnets can be great promotional items
as well. You can have magnets printed with your
business information and hand them out to people
that you speak to about your products. Potential
clients can keep these on their refrigerator or filing
cabinet. You can also leave flyers, magnets or even
catalogs around town in places like doctor's offices,
hair salons, etc.
Volunteer in your community for marketing success.
Diana Ennen of Virtual Word Publishing, Inc.
suggests, "Volunteer at school events such as PTA
meetings or community functions. When your child's
school needs a flyer, volunteer to do it and attach
your card to it. Look to see where you can also
inexpensively advertise. Often ads in the kid's
yearbook or community events newsletter will get
your more exposure than the expensive ads in the
daily newspapers."
Direct mail is another great tool for gaining local
clients. Get the Yellow Pages out and write a
professional letter or send your brochures or
postcards to those that would be interested in your
products or services. Send a mailing to local
businesses that my be interested in offering your
products to their customers. For example, if you sell
home décor products, send a professional letter to
real estate agents in your local area. In the letter,
describe how your products would be valuable for
them to use as thank you gifts when they sell a
home.
It's important to talk to everyone you possibly can
about your business. You can find prospective
customers in line at the grocery store, while waiting
at a doctor's office, or even while playing at the park
with your children. Let others know that you are
excited about it and believe in it. If the people
around you hear the excitement in your voice, they
may become excited about your business, too! You'll
be rewarded with more sales and a business that
prospers from year to year.
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Hot GrafiQa Projects |
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Country Club Chevrolet and Kia get new
Websites GrafiQa has just launched the new websites for
Country Club Chevrolet and Country Club Kia. Both
Dealerships are high volume dealers in our area and
required sites that would be resources for their
customers as well as staff. GrafiQa gave each
dealership their own look and implemented custom
technologies to make sure that the sites had all the
features that the managers wanted in place.
Click below to see each of the sites
Country
Club Kia
Country
Club Chevrolet
Arkell Museum at Canajoharie
GrafiQa is
currently developing the brand campaign for the new
Arkell Museum at Canajoharie (formerly the
Canajoharie Library). For those of you who are not
familiar with the project, the library boasts a large
collection of Winslow Homer paintings as well as
many other significant pieces. The library is in the
process of building a beautiful building in downtown
Canajoharie to house their extensive collection.
GrafiQa is thrilled to be working on this project and
looks forward to sharing our designs with you, once
approved.
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